1. Introduction
Welcome to LocalLeadGenAI ("we," "us," or "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-Powered Google Business Profile (GBP) Management service (the "Service").
By using our Service, you agree to the collection and use of information in accordance with this policy. If you have any questions, please contact us at serge@localleadgenai.com.
2. Information We Collect
We collect several types of information to provide and improve our Service to you.
A. Personal Information You Provide
- Account Information: When you sign up, we collect your name, email address, and password to create and manage your account.
- Payment Information: To process payments for our subscription plans or one-time services, we use a third-party payment processor (e.g., Stripe, PayPal). We do not store or have access to your full credit card details.
B. Information from Google Business Profile
To provide our core features, we require access to your Google Business Profile data. We access this information via Google's secure OAuth 2.0 protocol, which means we never see or store your Google password. By connecting your GBP, you grant us permission to access:
- Profile Information: Your business name, address, phone number, categories, services, and business description.
- Reviews: The content of your customer reviews, reviewer names, and your replies.
- Posts: Content from your existing local posts on GBP.
- Questions & Answers: Questions asked by users on your profile and the answers provided.
- Media: Photos you have uploaded to your profile. We encourage uploading authentic photos of your work, and you may also upload AI-generated graphics for promotions.
C. Automatically Collected Usage Data
Like most websites, we may collect information that your browser sends whenever you visit our Service, such as your IP address, browser type, pages visited, and the time and date of your visit.
3. How We Use Your Information
We use the collected information for the following purposes:
- To Provide and Maintain the Service: This includes connecting to your GBP, fetching your data, and enabling you to use our Review Management, Post Generation, and Q&A features.
- For AI-Powered Features: We send relevant information (like the text of a customer review or a topic for a post) to our third-party AI service providers (e.g., OpenAI, Google AI) to generate draft replies, posts, and Q&A answers. The AI models process this data to provide the service, but we do not permit them to use your data for training their models.
- To Process Transactions: To manage subscriptions and bill you for our services.
- To Communicate With You: To send you service-related updates, invoices, security alerts, and support messages.
- To Improve Our Service: To analyze usage patterns and feedback to improve the user experience and develop new features.
4. How We Share Your Information
We do not sell your personal information. We may share your information with the following third parties only in the ways that are described in this Privacy Policy:
- Google: We exchange data with the Google Business Profile API to provide the core functionality of our service.
- AI Service Providers: We share content with our AI partners to power our generative features.
- Payment Processors: We share transaction information with our payment partners to process your payments securely.
- Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
5. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. We use industry-standard encryption for data in transit and at rest. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.
6. Your Data Rights
You have the right to access, update, or delete the information we have on you. You can manage your account information directly within your account settings. If you wish to permanently delete your account and all associated data, please contact us at [Contact Email].
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We may also notify you via email.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: serge@localleadgenai.com